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Small Businesses
VNconnect is the most highly featured and well supported communication system that a small business can buy - only you don't have to buy it.
With so many features available to your organisation and the capabilities of a large PBX at your disposal we can configure your communications to project an efficient, caring, professional image to your customers.
Even the smallest company can seem big when using VNconnect to handle calls, helping you compete with large corporations.
For example, if you operate from the office and sometimes from home then we can get your calls to ring at both locations simultaneously ensuring that important customer calls never go unanswered.
If you and your staff spend a lot of time out on the road then your calls will follow you to your mobile and if you are not available then they will be diverted to your personal voicemail or another colleague for instance. Of course, if messages are left for you then you will get a message waiting indication on your phone when you return.
VNconnect gives you the ability to change your working practices enabling you to provide the best possible service but in the most efficient way possible. For example, you could have temporary staff taking calls from their homes (or any other location) during busy periods with complete call statistics giving you the peace of mind that calls are being handled effectively. You may want to integrate your phones with your customer database for outbound dialling or pop-up their details when they call you. Also, you can get your voicemail messages delivered to your e-mail in-box so you get your voice mails at the same time as your e-mail in any location.
VNconnect Operator console enables your designated call receptionist(s) to quickly handle incoming calls and see whether individuals are available, busy, away etc even if they are located out of the office. Full integration with Microsoft Instant Messenger is possible.
If you need to add more extensions when your business grows then it is easy - we send you some more phones and you plug them into your Local Area Network (LAN). Also, if you want to re-configure the way your calls are handled then either you can do the changes yourself via an administration web portal or we can do it for you if you prefer.
Our Hosted PBX business model enables us to get economies of scale when it comes to paying wholesale prices for your outbound call charges, which means that you are able to receive great call tariffs for a small business. Also, as your business grows and you need to move premises all you do is take your phones with you and your calls and telephone numbers will follow you to where ever you relocate to. No more hassle of ordering costly new ISDN lines, transferring numbers if you move premises and no more BT billing nightmares! If you have existing telephone numbers then we can also transfer that number to our hosted PBX if you want.
These scenarios are just a flavour of what we can do for you and we recognise that the communications needs of each individual business are unique.